Programming Yim Siam access numbers on your mobile:

It is simple to program your mobile phone to call family and friends in Thailand by using the numbers you already have stored in your phone book. Just follow these steps:

1. Edit the number entries in your phone book to have a Yim Siam Access number in front of them.

 2. Then you have to insert a 'pause' between the Yim Siam access number and the number in your phone book, as shown below, so you can call automatically by using 'pause dialing':

Nokia Phones: A 'p' should appear after * has been pressed 3 times: i.e. 08710099900 (then key in *** and your phone will show a 'p') - then key in the number you want to call, e.g. 006622412324 - then save it under the persons name.

For Siemens/Panasonic Phones: The procedure is the same as for Nokia, but a pause is shown as '+' and this should appear after 0 has been pressed and held.

For Motorola / Ericsson Phones: The procedure is the same as for Nokia, but a 'p' should appear after * has been pressed and held.

3. Or, you can simply save the Yim Siam access numbers (0844 474 5555 and 0871 669 1010) on their own in your phone book for when you call other Thailand numbers not stored in your phone book.  

Service Provider Information

Please check with your telephone service provider that they are charging you correctly to call the Yim Siam access numbers 0844 474 5555 and 0871 669 1010. The price British Telecom and Virgin Media charge to dial the Yim Siam access number 0844 474 5555 is 5 pence per minute and 0871 669 1010 is 10 pence per minute

Mobiles: If you are calling from a mobile phone you could be surcharged by your mobile operator. This depends on your mobile operator and which service plan you have. Yim Siam advises all its customers to get in touch with their mobile phone provider to double check if they surcharge on calls to our access numbers.

Complaints Procedure: In the event that your service provider does charge you more than our advertised prices to call the Yim Siam access number, you have the right to complain to the Director General of the Office of Communications (Ofcom). Details of how to contact Ofcom are given on their website: www.ofcom.org.uk.