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Below you will find a list of our most
commonly asked questions. If this does not help you then please
send an email to us by using the form in the contact
us page.
How do I use
the Yim Siam service?
Simply call the access number: 0871 669 1010 - wait for the voice prompt and then dial the
complete international number. It's as simple as this. How you
get charged for the call to Thailand is explained below.
How do I register for
the Yim Siam service?
To use Yim Sian you do not have to register. You just dial the
access number: 0871 669 1010 that
allows you to phone Thailand any time, any day.
If I am unable
to dial the Yim Siam access number?
Yim Siam has notified other operators like NTL, Telewest and mobile
providers to recognise our access number on their networks. It
is possible that some providers may not have updated their networks
and you could find that our access number is not available from
all networks. If you do experience this problem, then please contact
your service provider, tell them the access number for Yim Siam
is: 0871 669 1010 and ask
if they can open up this telephone number on their network.
Are there any administration,
subscription or other fees?
The price stated to call the Yim Siam access
number is all-inclusive of VAT and the international call to Thailand.
There are no additional connection or subscription costs.
How much does it actually
cost to make a call to Thailand?
First, you dial the access number for Yim Siam: e.g. 0871
669 1010 and then you need to dial the number
in Thailand. The cost of calling this Yim Siam access number is
10 pence per minute, which includes VAT and the cost of the international
part of the call.
Calls are billed per second, which means a call
to Thailand via this Yim Siam access number that lasts for 5 minutes
and 30 seconds will have a total cost of 5.5 minutes x 10p = 55p.
Your service provider
usually charges a minimum charge for each call. For example BT
has a 5p minimum charge, NTL 4.9p and Telewest 6p for any numbers
beginning with 08. For minimum charges on other networks please
contact your service provider.
Can
I use the Yim Siam service from payphones?
The Yim Siam access number is accessible from any UK phone, including
payphones. However, be aware that calls from payphones could incur
a surcharge levied by the payphone provider and may cost more
than the normal Yim Siam price of 10 pence per minute.
Can I use Yim Siam
for cheaper calls to UK landlines?
Yim Siam is a provider of low-cost international calls to Thailand
and also to over 200 other destinations, which can be called via
our access numbers from only 5 pence per minute. We charge 5 p/min
to call UK landlines via 0844 474
5555, but it is usually cheaper to use your normal
telephone provider for calls within UK.
How are my calls billed?
The charges for calls to the Yim Siam access number will simply
appear on your normal phone bill from your telephone service provider
(usually BT, NTL or Telewest).
So, for example, if you make a 10 minute
call to Thailand from a BT phone via the Yim Siam access number:
0871 669 1010 which is charged
at 10 pence per minute, the next time you get your BT bill you
will see a call to our access number, a duration of 10 minutes
and a total charge of 10 min x 10p = £1-00.
Can I ring from my
mobile?
Yes, you can. However be aware that you may be surcharged by your
mobile operator. How much you will be charged depends on your
mobile operator and which tariff plan you have. Please note your
mobile operator controls this rate through their billing system,
and unfortunately, we have no influence on what they may charge.
We advise you to get in touch with your
mobile phone provider to double check their rates to our access
numbers (for mobile operator customer services click here).
Are there peak and
off-peak rates?
No - all Yim Siam access numbers are the same price to call 24
hours a day, 365 days a year. For all other landline and mobile
charges please check with your service provider.
Can I use these access
numbers outside the UK?
NO - unfortunately our access numbers will only work in the United
Kingdom. So if you live abroad or if you are on holiday outside
the UK you cannot use the Yim Siam service.
I
am a NTL or Telewest customer, can I use the Yim Siam service?
Our access numbers can be used from most landlines including NTL
and Telewest. The billing process for our access numbers works
exactly the same as with BT; the charges will simply appear on
your NTL or Telewest bill.
NTL and Telewest should charge the same
rates as BT for calls to the Yim Siam access number.
When do call
charges take effect?
You will be charged from the moment you are connected to our service,
not when the call is answered at the other end. This is because
our customers benefit from no registration fees, no PIN numbers
to key in, no pre-payment, low prices and access from all UK networks.
Could Yim Siam accidentally
overcharge me?
No, Yim Siam cannot overcharge you. The per-minute charges to
our access number is set by the Office of Communications (OFCOM)
the UK telecommunications regulator. It is normal for all UK landline
service providers to adhere to the charges set by OFCOM.
If you think you have been overcharged, we
advise that you contact your service provider to contest the bill.
Should your service provider not settle the issue satisfactorily
you can contact Ofcom by one of the following methods:
Phone: 0845 456 3000 or 020 7981 3040 (Please
note that calls to the OFCOM Contact Centre may be monitored or
recorded)
Email: contact@ofcom.org.uk
Fax: 0845 456 3333
Post: Ofcom Contact Centre, Riverside
House, 2a Southwark Bridge Road, London SE1 9HA
When I ring someone
abroad will they be charged for the call as well?
Normally the person receiving a call will never be charged.
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